starjudiFrequently Asked Questions
Users starting out on starjudi often ask about account setup, payment options, game rules, and how to keep their account secure. These questions span everything from opening your first account through verifying your identity, making deposits via DANA or bank transfer, and understanding what games are available.
This FAQ page answers the most common questions our support team receives. If your question is not covered here, or if you need real-time help, contact our support team — we respond within 24 hours via email and are available during business hours for live chat.
For questions about our legal standing, jurisdiction rules, or service availability in your region, please see our Legal Notice page. For the complete terms governing your account and gameplay, refer to our Terms and Conditions
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank accounts (local payment, online payment, e-wallet, mobile banking)
- Game rules and offersfootball betting, live-dealer tables, slots, esports markets, and welcome bonus terms
- Security and account caredata protection, account recovery, and jurisdiction notice
KYC (Know Your Customer) verification requires two documents: a valid government-issued ID and proof of address.
Identity document: National identity card, passport, or driver's license. The ID must be current (not expired) and clearly show your full name, date of birth, and ID number.
Proof of address: A document dated within the past three months showing your name and residential address. Acceptable documents include utility bills, bank statements, rental agreements, or official mail from government agencies.
Upload high-resolution photos or scans of both documents. Our compliance team reviews them within one to two business days. If any document is unclear, expired, or does not match your account information, we will ask you to resubmit.
If you forget your password, click "Forgot password?" on the login page. Enter your email address or username. We send a password-reset link to your email within minutes.
Open the reset link and create a new password. Use at least 8 characters with a mix of uppercase, lowercase, numbers, and symbols for security. Confirm your new password and you can log in immediately.
If you do not receive the reset email within subject to verification, check your spam or junk folder. If the link expires before you use it, request a new reset. Contact our support team if you cannot regain access to the email address on file — we can help restore your account through identity verification.
Payments and transactions
starjudi accepts deposits in Indonesian Rupiah (IDR) with flexible minimums and maximums depending on your payment method.
E-wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment): Minimum deposit is typically low (to allow smaller transactions), and maximum depends on your e-wallet account limit.
e-wallet and bank virtual accounts (mobile banking, local payment, online payment, e-wallet): Minimum and maximum amounts are set per transfer session and depend on your bank's limits.
Check the deposit page in your starjudi account for the exact current minimums and maximums for each method. These ranges may be adjusted from time to time. If you have a question about a specific deposit amount, contact our support team and we will confirm if it is within range.
If your deposit or withdrawal does not complete, it is usually due to one of three reasons: a network timeout, insufficient funds in your source account, or a block from your bank or e-wallet provider.
Deposit issues: If the payment appears to fail, wait subject to verification and check your account. Sometimes the transaction goes through but takes time to confirm. If funds do not appear after subject to verification and you were charged, contact your payment provider to confirm the status. Then email our support team with the transaction reference and we will investigate.
Withdrawal issues: If your withdrawal is pending for more than one business day, it may be undergoing additional security review. We notify you by email if manual verification is needed. Contact our support team if you do not receive an update within 24 hours.
Never attempt the same transaction twice in quick succession — wait at least subject to verification to avoid duplicate charges. Our team will help trace any lost funds and credit them back to your starjudi account.
Processing times vary by payment method and depend on bank and provider schedules.
E-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking): Instant — your balance updates within seconds.
Bank transfers and local payment withdrawals: Typically one to two business days. Processing is faster during standard business hours on weekdays. Withdrawals initiated during holidays like Idul Fitri, Idul Adha, or Nyepi may take longer due to bank closures.
Higher tier members: Enjoy priority batch processing — your withdrawal is queued ahead of standard-tier requests.
We do not charge withdrawal fees. Your bank may apply standard transfer charges. All times are estimates and depend on the recipient bank's processing capacity. Contact our support team if a transaction is delayed beyond the expected window.
Game rules and offers
Before your first session, familiarize yourself with three key topics:
Game category basics: Football betting involves predicting match outcomes during Liga 1, Piala Indonesia, Piala AFF, and international tournaments. Live-dealer tables feature real dealers streaming from multi-camera studios; outcomes are determined by card or wheel results. Slots are automated games where results are random. Each category has different rules and pace.
Welcome offer and playthrough: New accounts may receive a bonus on first deposit. This bonus comes with playthrough requirements — you must wager it a certain number of times before withdrawal. Read the bonus terms carefully; they vary by offer.
Jurisdiction and account responsibility: starjudi services are available only where local law permits. You are responsible for verifying that access is legal in your location. See our Legal Notice for full details.
Our Terms and Conditions page covers all gameplay rules, bonus terms, and account policies in detail.
starjudi offers a welcome bonus to eligible new accounts. The bonus is applied to your account after your first verified deposit and is separate from your cash balance.
Eligibility: New accounts that complete KYC verification and make a first deposit qualify for the offer. Some bonus offers may have geographic or payment-method restrictions.
Playthrough requirement: Bonus funds must be wagered a set number of times before you can withdraw them. The playthrough multiplier and eligible games are listed in the bonus terms. For example, if the multiplier is 5x, you must wager the bonus amount five times total before it becomes withdrawable cash.
Bonus validity: Bonuses expire after a set period (typically 30 days from issue). Any unplayed bonus is forfeited when the deadline passes.
View your account's "Promotions" section to see the exact bonus terms, remaining playthrough, and expiry date. If you have questions about your bonus, contact our support team.
Weekly cashback is a loyalty reward that gives you a percentage of your net weekly losses back as cash every Monday.
How it works: Each week runs Monday to Sunday. starjudi calculates your net loss (total wagered minus winnings) across all games — football, live-dealer, slots, and esports all count. At the end of the week, cashback is calculated as a percentage of that net loss and credited automatically.
Cashback rate: The percentage depends on your tier level. Higher tiers earn higher cashback rates. Tier 1 users earn a standard rate; each higher tier increases the percentage.
Minimum net loss: Some weeks may have a minimum net loss threshold before cashback is paid.
Cashback is paid directly to your account as cash (not as a bonus with playthrough requirements) and can be withdrawn immediately. Check your account each Monday to see your cashback amount in your transaction history.
Security and account care
Your personal data — name, ID documents, payment details, and transaction history — is protected by industry-standard encryption and security practices.
Data use: We use your data to verify your identity (KYC), process deposits and withdrawals, comply with anti-fraud and anti-money-laundering regulations, and improve our service. We do not sell your data to third parties.
Data retention: We keep your account data as long as your account is active. If you close your account, we retain records for seven years as required by financial regulations.
Payment information: Payment details are processed through certified payment gateways and are not stored on starjudi's servers beyond what is necessary for transaction processing.
For the standard security practices policy, see our Privacy Policy page. To request a copy of your data or ask a privacy question, contact our support team.
Our support team is available in English through multiple channels.
Live chat: Available during business hours. Click the chat icon in your account or on the website.
Email: Send us an email anytime. We respond within 24 hours. Include your username or email on file and a clear description of your issue.
Contact form: Visit our support page, fill out the form with your question, and submit. We receive and respond to all inquiries.
Account recovery: If you cannot log in or access your account, use the password-reset link on the login page. If that does not work, contact support with your username and we will verify your identity and help restore access.
Our team handles all topics — deposit issues, bonus questions, game rules, account security, and general guidance. We aim to resolve most issues within 24-48 hours.